Customers are asked to carefully read our Terms and Conditions below.
a) Customers are required to pay a £200 REFUNDABLE deposit on the date of ordering all bridal gowns, bridesmaid gowns, proms and accessories.
b) No goods may be removed from the premises until full payment of the order has been fulfilled.
ALL GOWNS REMAIN THE PROPERTY OF SAPPHIRE BRIDAL .
c) Customers should retain their HIRE contracts, and any other receipts as proof of HIRE, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.
SAPPHIRE BRIDAL has such terms to protect its business regardless of your circumstance.
d) All items purchased are non-returnable/refundable.
e/ All appointments made as advance bookings to view and try on wedding gowns will be subject to a £25 deposit taken as either a card payment over the phone, in the shop in person or we can in some circumstances accept paypal. This deposit is deducted from the price upon the purchase of any wedding hire package. We have been forced to make this decision due to the number of people making appointments and then not turning up and we have allocated diary space therefore turning other potential cIient's away. If after making an appointment and paying the £25 deposit you fail to arrive for your appointment or fail to let Sapphire Bridal know, the fee of £25 is NON-REFUNDABLE under any circumstances. You can however change/amend your booking (Free of Charge) for an alternative date or time providing more than 24 hours notice is given and subject to availability.
a) Customers who cancel their HIRE contract are NOT entitled to a refund of ANY monies already paid up to and including the cancellation date with the exception of the deposit, only when the full hire cost has been paid upfrant then the deposit will be refunded but the hire cost retained.
Please be aware that once gowns are secured minimum cancellation periods apply , and under NO circumstances can this be changed. If the conditions set out in Clause A above have not been met and the Deposit only has been paid, it is at the discretion of Sapphire Bridal IF the deposit will be returned in PART depending on the circumstances. IF a partial refund of the deposit is agreed ,a 50% fee will be deducted for an administration and fitting fee. PLEASE NOTE THIS IS NON NEGOTIABLE.
Dress orders will still have to be paid for in FULL, if the wedding is cancelled for whatever reason costs will still be incurred to SAPPHIRE BRIDAL – regardless of ANY circumstance.
SALE GOWNS/ACCESSORIES BOUGHT CANNOT BE RETURNED OR ANY MONIES REFUNDED. SOLD AS SEEN.
b) For reasons of hygiene ALL accessories – – (tiara s ,hair slides ,fascinators) – including shoes , which have been removed from the premises once paid for cannot be refunded or exchanged unless they are on a 'hire contract'.
c) Shoes ordered for sizing must be tried on in store so they can be exchanged in the condition received and within the time period set by the supplier if another size/style is required.
a) Gowns in store are hired 'off the rack' and no alterations can be done without the express written permission of SAPPHIRE BRIDAL. Please be aware that gown sizes are different to that of high street sizes.
After the hire agreement contact has been signed and a date and order placed with SAPPHIRE BRIDAL we CANNOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape although we will allow a change of gown to another size but WILL NOT PROVIDE A REFUND on this basis.
SAPPHIRE BRIDAL requires a £200 Deposit on the day that the dress is secured for a hire date and is taken out of the diary for any further bookings on that date. A dress will ONLY be secured for you upon the deposit being paid. The £200 deposit is REFUNDABLE upon the dress and hire accesories being returned in a good condition. Should the dress or hire items be damaged we reserve the right to retain the deposit or deduct a fee for cleaning / alterations or repair. Any deposit will be returned within 7 days from the items being returned to SAPPHIRE BRIDAL and will be returned by the same method in which the deposit was paid.